DESAVO is a new brand of face mask developed by Nano Air Mask. DESAVO face masks are non-medical disposable face masks.
DESAVO SUPPORT
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FAQ
2. Is DESAVO the same as Pure-MSK?
DESAVO is our new brand of face mask. The DESAVO mask filter layer is made of meltblown fiber. The DESAVO mask is comfortable, breathable and lightweight.
3. What materials are used to make the DESAVO masks?
DESAVO masks are made of non-woven fabric on the inner and outer layers and melt blown fabric as the filter layer. The nose bridge is made of polypropylene wire and the ear loops are made of nylon string.
4. How many layers are the DESAVO masks?
Our DESAVO mask is a three-layer mask made of an outer layer, a middle filtration layer and an inner layer.
5. Are the DESAVO masks N95?
Our DESAVO face masks are not certified by NIOSH as N95.
6. Are the DESAVO masks KF94?
Our DESAVO face masks exceed the KF94 certification requirements.
7. Have the DESAVO masks been tested by any independent labs and, if so, where can I find a copy of the results?
Our DESAVO face masks have been tested by NIOSH’S NPPTL lab. The testing results can be accessed via the following link: https://www.cdc.gov/niosh/npptl/respirators/testing/results/MTT-2021-20.5_InternationalNanoAir_TestReport_Redacted-508.pdf
8. Is double masking necessary with the DESAVO mask?
Our DESAVO masks are three-layer masks and are not intended to be doubled-up.
9. Where are your masks made?
Our DESAVO face masks are designed in New York City and manufactured in South Korea.
10. What are the dimensions of your masks?
The dimensions for the Regular mask are 206mm from end to end when the mask is folded flat and 165mm from the top of the nose bridge to the bottom of the chin flap when the mask is unfolded into its 3D form. Our masks are designed to fit most adult faces.
11. The mask is too loose. How can I make it tighter?
To make the mask fit tighter and more secure, make a knot in the strap in order to shorten the length of the ear loop.
12. Can I return my masks and get a refund?
Because of the nature of our DESAVO disposable masks, we cannot accept returns or offer refunds.
13. Can the masks be washed or disinfected?
Our DESAVO face masks are disposable face masks and are not intended to be washed or disinfected. If your mask is damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one. We do not recommend washing or disinfecting the masks.
14. Are the masks reusable?
Our DESAVO face masks are non-medical disposable face masks. If your mask is damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one.
15. How many times can I wear the mask before I need to replace it?
Our DESAVO face masks are non-medical disposable face masks. If your mask is damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one.
16. How many hours per day can I wear the mask?
Our DESAVO face masks are non-medical disposable face masks. If your mask is damaged or soiled, or if breathing through the mask becomes difficult, you should remove the face mask, discard it safely, and replace it with a new one.
17. Do you ship outside of the US?
At this time, we only ship our DESAVO face masks within the US.
18. Can you ship via USPS?
At this time, we ship our DESAVO face masks exclusively via UPS so we can provide you fast and reliable delivery for your order, that you can also track.
19. When can I expect to receive my order?
For UPS Ground shipping, please allow up to one business day for your order to be processed and shipped and up to five business days for your order to be delivered.
20. Can you update my billing information?
For your security, we cannot make changes to your billing information. But if you placed an order and received an order confirmation email, your order was processed and no further action needs to be taken.
21. What is the shelf life of the masks?
Our DESAVO face masks have a shelf life of 36 months from the date of manufacture.
22. Is there any latex in your products?
No latex material is used in our DESAVO face masks.